Politique de remboursement

At Zik Leather, every product is carefully selected, inspected and prepared before it reaches you. We want you to feel confident shopping with us, and our return policy is designed to make your experience simple and transparent.

1. Our Return Promise

If your order arrives damaged, defective, incorrect, or significantly different from the product description, please contact us and we will work with you to resolve the issue.

For eligible products, we also accept returns within 14 days of delivery, provided the item meets the conditions below.

2. Return Eligibility

To be eligible for a return:

• The return request must be submitted within 14 days of delivery.
• The product must be unused and in its original condition.
• The item must not have been worn, washed, altered or damaged after delivery.
• Original packaging, tags and accessories should be included where applicable.
• Products showing signs of use, damage, stains, scratches or modification may not be accepted.

Personalised, customised or made-to-order items are generally non-returnable, unless they arrive damaged, defective or incorrect.

3. Damaged or Incorrect Orders

Your satisfaction matters to us.

If you receive an item that is damaged, defective, incorrect, or missing an essential part, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• A brief description of the issue
• Clear photographs of the product and packaging

Once we review the information, we will provide the most appropriate solution, which may include a replacement, exchange or refund.

4. How to Request a Return

To request a return, contact us through our Contact Us page or WhatsApp support with:

Order Number:
Reason for Return:
Photos/Videos (if applicable):

Our support team will review your request and provide the return instructions if the request is approved.

Please do not send an item back without receiving return instructions from us first.

5. Return Shipping

For a change-of-mind return, the customer may be responsible for return shipping costs.

If the return is due to an incorrect, defective or damaged item, we will review the case and, where applicable, cover the reasonable return shipping cost or provide an appropriate solution.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, the amount will be refunded to your original payment method, subject to the applicable payment provider's processing time.

Original shipping charges may be non-refundable unless the return is due to an error on our part or the product is confirmed to be defective/damaged.

7. Exchanges

If you would like to exchange an eligible item for another product or variation, please contact us within 14 days of delivery.

8. Items Not Eligible for Return

Returns may not be accepted for:

• Used or worn products
• Personalised/customised products, unless defective or incorrect
• Items damaged after delivery due to misuse or improper care
• Products returned without prior approval
• Items missing original components or packaging where required

9. International Orders

For international orders, customers may be responsible for customs duties, import taxes or other local charges imposed by the destination country.

These charges are separate from the product purchase price and are generally not refundable by Zik Leather.

10. Our Commitment

At Zik Leather, we believe that a premium shopping experience should continue after your order has been delivered.

If something isn't right, talk to us first. Our team will always aim to find a fair and reasonable solution.

Need help with a return?
💬 Contact our support team via WhatsApp or our Contact Us page.

11. Contact Us

If you have any questions regarding returns, exchanges or refunds, our customer support team is here to help.

Zik Leather
📧 Email: zik.leather@gmail.com
💬 WhatsApp: +353 89 943 0301
🌐 Website: www.zik-leather.com

For return requests, please include your order number and a brief description of the reason for your request.

We aim to respond to all customer enquiries as soon as possible.

Zik Leather Customer Support
Crafted with Care. Made to Last.